YOUR INFORMATION
Privacy notice
Draft updated 29 September 2026. This notice covers enquiries and chauffeur arrangements made through Norse Limousine.
Who to contact
For questions about your information, contact the Norse Limousine team at nordlimousine@gmail.com or +45 53 51 79 95. Our operating base is Copenhagen, Denmark.
Information used for your journey
When you contact us, we receive the details you choose to provide: your name, email, phone number, route, travel date and time, flight number, passenger and luggage counts, and any journey requests. When booking for someone else, share only the passenger details needed to arrange the journey and make sure you have permission to do so.
Why information is processed
Enquiry and journey details are used to respond to requests, prepare quotes, coordinate pickup, communicate changes and administer bookings. Processing needed to prepare or perform a booking is based on steps requested before a contract or performance of that contract. Records may also be needed to meet legal obligations or handle disputes. Website security and fraud prevention may rely on legitimate interests, subject to your rights.
Please limit sensitive information
Do not include payment card numbers, passport copies or unnecessary medical information in the enquiry form, email or WhatsApp. If you need assistance during travel, describe the practical arrangement needed; the team can discuss how to provide any additional information appropriately.
Service providers and journey coordination
The website is hosted by Shopify. Form submissions and website data are processed through its services. Email and, if you choose it, WhatsApp are used for communication. Information necessary to fulfil a confirmed journey may be shared with the people arranging and providing that journey. Their access should be limited to what is needed for the service. If you use address search or route pricing, the locations entered and connection information are processed by Geoapify to suggest addresses and calculate road routes. These requests do not include your booking contact fields.
Payment information
The enquiry form does not collect payment or card details. Any payment arrangement is explained in the quote. Where a payment provider is used, its privacy information applies to the payment information it processes. Booking and payment records may be retained for applicable accounting obligations.
Website data and cookies
Shopify and website services may process device, browser, network and usage data to operate and protect the site. Cookies may support essential functions, preferences and other enabled services. Non-essential analytics or advertising, where enabled, should follow the choices presented in the site’s consent controls.
Processing outside Denmark
Website and communication providers may process information outside Denmark or the European Economic Area. Where data is transferred internationally, applicable safeguards must be used, such as an adequacy decision or approved contractual protections. Further information can be requested using the contact details above.
How long information is kept
Information should be kept only for as long as needed for the enquiry or journey, applicable accounting requirements, and the handling of disputes or legal claims. Retention depends on the type of record and these purposes. Contact us for information about the retention applicable to your record.
Your rights
Depending on the circumstances, you may request access, correction, erasure, restriction or portability of your personal data and object to certain processing. Where processing relies on consent, you can withdraw it without affecting processing already carried out. Contact nordlimousine@gmail.com to make a request. You can also complain to the Danish Data Protection Agency, Datatilsynet.
Changes to this notice
This notice will be updated when the service or data practices change. The date above identifies the current draft.