NORSE LIMOUSINE · COPENHAGEN

Frequently Asked Questions

Practical information for planning, confirming and changing your journey.

How do I book a ride?

Choose Book a Ride, enter your journey and compare vehicle options. Review the provisional estimate and send your booking details. We confirm availability, the final total and terms in writing before the journey is reserved.

When is my booking confirmed?

A booking request or quote is not a confirmed reservation. Your booking is confirmed when we send a written booking confirmation after you accept the arrangements and meet any payment requirement specified in the quote.

What will my quote include?

Your quote sets out the route, date, pickup time, vehicle, total price and currency, payment schedule, waiting arrangements, cancellation conditions and any additional charges. Check these details before accepting.

What if my flight is delayed?

Include your flight number with your request. The quote will explain the pickup and waiting arrangements for your arrival. Tell us about a changed flight as soon as possible. If you are delayed in immigration or baggage reclaim, contact us so we can coordinate the next step.

Where will I meet my chauffeur?

The meeting point and contact arrangements are included with your booking details. Keep your phone available after landing. If you cannot find the agreed meeting point, call +45 53 51 79 95.

How much waiting time is included?

Your quote specifies the included waiting allowance, when it starts and the charge for additional time. Airport arrivals and other pickups can have different arrangements. Review the allowance before confirming.

Can I request a child seat or extra luggage space?

Yes. Add the child’s age and the seat you need, or describe large cases, pushchairs and mobility equipment. We confirm suitability, availability and any additional charge before accepting the booking.

Can I book by the hour or add stops?

Choose hourly hire on the form and give your preferred duration and itinerary. Extra stops, waiting and onward journeys are quoted for your plans. Changes after confirmation need to be agreed with the team.

Can I book for someone else?

Yes. Select that option on the form. Give your own contact details as the booker and a passenger contact number for travel day. Please make sure you have permission to share their details.

Do I pay on this website?

The online booking form does not take payment. After your request, we confirm availability, the final total, payment method and due date in writing. Do not send card details in a form, email or WhatsApp message.

How do changes and cancellations work?

Email nordlimousine@gmail.com with your booking details. The cancellation deadline, charges and refund conditions supplied with your quote apply to the journey. For an urgent change, also call us. A requested change is agreed only once we confirm it in writing.

What happens if the agreed vehicle becomes unavailable?

We will contact you to discuss the available options. Any proposed vehicle change or alternative arrangement should be agreed with you; your booking terms explain the cancellation and refund arrangements if the journey cannot proceed.

How do you use my journey details?

We use the information you provide to answer your enquiry and arrange the journey. Only share the passenger and travel information needed for that purpose. Read our privacy notice for information about processing and your rights.

Booking, changes and cancellation

Your written quote and booking confirmation contain the terms for your particular journey. Please review them before accepting or making a payment.

  1. An enquiry requests availability. A booking exists only after our written confirmation and any payment requirement stated in your quote has been met.
  2. The agreed itinerary determines the price. Your quote identifies the total, currency, payment due date, inclusions and any extra charges.
  3. Request changes by email. For same-day changes, also call. Changes to time, route, passenger count or vehicle are subject to availability and written agreement.
  4. The quote states the cancellation deadline and any cancellation, no-show or refund conditions. Ask for clarification before accepting if any condition is unclear.
  5. Waiting allowances and flight-delay arrangements are specified in the quote. Contact the team promptly if you are delayed or cannot locate your pickup.
  6. For questions or a concern about your journey, contact nordlimousine@gmail.com or +45 53 51 79 95 with your booking details.